FAQ
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.
Where do you ship to?
We ship exclusively to the United Kingdom.
What are the shipping costs?
We do not charge shipping costs. Shipping is always FREE to the United Kingdom.
How long will it take to get my orders?
Below are the estimated delivery times for all packages:
- Order cutoff time: 3:00 PM (15:00) GMT. Orders placed after this time will be processed the next business day.
- Order handling time: 1 to 2 business days (Monday to Friday).
- Transit time: 4 to 5 business days (Monday to Friday).
- Estimated delivery time: 5 to 7 business days.
For more details please read our Shipping Policy.
Is my payment data safe with you?
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience seamless. This includes major credit cards such as American Express, Maestro, Mastercard, and Visa. We also support payments through Apple Pay, Google Pay, and Shop Pay. You can read our Payment Policy.
Where can I learn more about payment and processing on your store?
For more insight, you may want to read Casdian's Terms of Service or Privacy Policy. You can also read our Payment Policy.
The estimated delivery time has expired. Where is my order?
In 99% of cases, orders are delivered within the expected delivery time. However, delays may occur in the delivery process. You can check the status of your order via our Track My Order page.
If you have not received anything 3 days after the estimated delivery time, please contact us through our Contact Us page.
How long after I complete a purchase can I ask for a refund?
You may submit a refund request within 30 days after your order has been delivered. You can read our Return & Refund Policy for more information.